Our Policies
All orders from D.E. Penn may be returned within 30 days for a full refund with the exception of the products listed below.
In order to return (under the warranty guidelines described below) all or part of your order, you must contact us for a
Return Merchandise Authorization number (RMA#.
All returned merchandise must be in the original packaging including manuals, accessories, cables, etc. with the
authorization (RMA#) clearly printed on the outside of the package. Return requests must be made within 30 days of the
receipt date. All free items must be returned together with purchased items in order to receive a full refund. Any shipping
and/or handling charges on the original order cannot be refunded. At our discretion, we may levee a restocking fee of
25% of the cost of items returned.
D. E. Penn is not responsible for shipping costs or damage on returned items. Units to be returned should be packed
carefully. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Since
D. Penn cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service
that can be tracked and or insured.
Email address for RMA#
dial4help@20662md.com
May be returned within 30 days for a full refund with the exception on the product listed below.
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One year Manufacturer warranty